Your arrival

  Will someone from Sweet Inn meet us at the apartment?

Yes. Your Guest Relations will be waiting for you inside the apartment to help you get settled in and answer any questions. 48 hours prior to your arrival, a representative will email you to confirm the check-in time so we can arrange the appointment. Please let us know as soon as you can if there are any changes in your schedule.
After booking you will receive a confirmation e-mail with the apartment address, important details and a short recap of the services included in your package. We’re here for you if you have any questions prior to your arrival.

  Who is my point of contact?

One of our friendly Guest Relations will be appointed to look after you. This person is here to answer your questions and deal with any requests before and after your arrival, from finding a restaurant to arranging for a baby crib to be brought in.

  What are the basic equipments of a Sweet Inn Apartment ?

The following:
- Boutique bathroom amenities
- A Nespresso machine and capsules
- A dishwasher, washing machine and clothes line
- An Ironing board and iron
- A hairdryer
- Cleaning products and equipment and a Vacuum cleaner
- Fresh, high-quality towels and linen
- Wi-Fi
- A fully equipped kitchen and utensils
- Cosy slippers and dental kits

You can select additional services like Housekeeping, Grocery Basket Delivery, Laundry & Dry cleaning, a Local Smartphone, Airport Transfers, Restaurant discounts and more. Please see here for the full list. Book online during the booking process or with your Guest Relations.

  Do we need to bring ID or passport?

Yes please, make sure to carry a form of identification on you. The Guest Relations will need to take a photo of it once you arrive.

  Do I need to bring a security deposit for our stay?

Yes. A security deposit will only be blocked on your card, and released 24 hours after your departure.

  Can we extend our stay once we are in the apartment?

You can indeed. Subject to availability of course. Please get in touch with your Guest Relations. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.

  Should I bring linen and towels?

No need. We equip all our apartments with bathroom amenities and high-quality, fresh linens and towels.

  Should we wash our sheets before check out?

Absolutely not. We will take care of all that. You just sit back and relax.

  Are there any cleaning products in my holiday apartment?

We make sure all apartments are nice, tidy and squeaky-clean for your arrival. If needed, all apartments are equipped with a broom, mop, sponges and floor and window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.

  Do Sweet Inn apartments have an internet connection?

All of our apartments have free Wi-Fi internet connection.

  Are there any house rules?

In general, apartments are non-smoking and have a no pet policy. General rules will be sent to you in your confirmation email.

  How many sets of keys will I get?

Upon arrival, you will be given one set of keys. Larger apartments (3 bedrooms and up) have an additional set. Some apartments have digital door codes.

  Why would the security deposit be withheld?

The following reasons:
Damaged or broken furniture
Damaged kitchen appliances or lighting
Damaged television of Hi-Fi equipment
Stained or damaged walls and upholstery
Broken dishes, windows or mirrors
Damaged or missing accessories
Flooding or fire
If something gets damaged during your stay, please just contact your Guest Relations.

Your stay

  What to do should there be any issues with the apartment?

Just call your Guest Relations. We will address the problem lickety-split.

  Can I get a price quote without booking?

You absolutely can. Do this easily through the website – select specific dates and the selected apartment and follow the booking steps for a precise price quote.
First come, first served - In order to ensure your selected holiday apartment remains available, we recommend that you not delay your booking when the place is available.

  Can I cook in the apartment?

Unleash your inner chef. All our kitchens are fully-functional.

  Is it safe?

Absolutely - all Sweet Inn apartments are totally secure and private. Nobody will access it during you stay, except by your own request.

Arrivals and Departures

  At what times can we check-in and check-out?

You can check-in from 4.00 pm. Since we are greeting you at the apartment, please let us know should you arrive earlier or later then scheduled as soon as possible. You can also check-in during the night. Please note that if you wish to depart after 4 pm, you will be requested to pay for half of the night.

  What about an early-check-in or a late check-out?

An early check-in is certainly possible as long as apartment is ready for you. Please let your Guest Relations know.
Check out is until 11.00 am. Any later, you will be charged half the price of the following night. Depending on circumstances, we will try and arrange the best solution for you.

  Can I store my luggage with you if I leave a little later or come earlier?

Yes, you can pop you bags down at the local street-level lobby for a few hours.

  Will someone be there when I leave?

Yes this will be coordinated with your Guest Relations. This depends on your time of departure.

  What should I do when I leave?

Just leave the keys. Please also do be sure to turn off all lights, air conditioning and close all doors and windows. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that.

Our Sweet Deals - extra services

We know that every traveller has specific expectations and requirements for their trip and there’s no reason for you to pay for a service you’ve got no need for. That’s why we’ve created the “Sweet Deals”: Choose exactly when and how often you want to get each service. Which include: Fixed Price Airport Transfers, Housekeeping, Laundry & Dry Cleaning, and Grocery Basket Delivery. Please see detailed Services here.

Cancellation Policy

Cancel a reservation by clicking the cancellation button on the confirmation page. Reach this through the “My Reservations” page. Sweet Inn apartments each have one of three cancellation policies. Cleaning fees will be refunded for any reservation cancelled before check-in, no matter which cancellation policy applies. Applicable taxes will be retained and remitted.For more information regarding cancellation policies, please click here .


  Is it possible to receive a receipt for the payment?

It is indeed. Just mention this to your Guest Relations.

  Is water, internet and electricity included in the fee?

Yes. No additional fee will be charged.

  Can I pay through my PayPal account?

Yes. There are no additional charges.

  Can I pay with credit card?

Yes the option will be presented during the payment process.

  And can I pay I pay dollars?

Yes. Just choose dollars as your selected currency as you pay.

  How much should I pay for cleaning fees?

The cleaning fee appears when booking and is calculated according to the number of rooms in the apartment.
Can we help you with anything else? Use the chat tool at the bottom right hand of the page or email: contact@sweetinn.com